Jigsy Privacy Policy
Last updated: 12 November 2026 · Version 1.0
Applies to the game Jigsy: Picture Puzzles (formerly called PuzzBlock) for iPhone, iPad and Android.
In short
- Jigsy is made by 20 Wells Games, a small studio in Istanbul, Türkiye.
- There are no accounts, and we run no servers for Jigsy. Your progress, settings and purchases are saved on your device. We do not receive them.
- Jigsy is free and shows ads. Our ad partners, Unity (LevelPlay and ironSource Ads) and Google (AdMob), collect device and usage information from the game in order to show and measure ads.
- Ads are personalised only if you allow it. On iPhone and iPad this means the tracking request; in the EU, the UK and Switzerland, a consent message. You can change your mind at any time.
- After the first two puzzles, we ask your year of birth once. If you could be under 13, the game turns on child-safe ad settings and never asks to track you. We keep only "child" or "adult", never the year.
- You have rights over your data. Write to us at tcolpan@20wellsgames.com.
1. Who we are
Jigsy is made by 20 Wells Games, Istanbul, Türkiye.
For the information described in this policy, we are the "controller": we decide why and how it is used.
- Contact for privacy questions and requests: tcolpan@20wellsgames.com
- Website: https://20wellsgames.com
We have not appointed a data protection officer, and we are not required to have one.
2. What the game saves on your device
Jigsy saves the following only on your device, in the app's private storage. None of it is sent to us.
| What is saved | Why | How long |
|---|---|---|
| Your puzzle progress: completed levels, the Museum of finished pictures, a puzzle in progress, Daily Puzzle results and streaks, and simple statistics (for example pieces placed and play time) | To keep your progress and show your Museum and statistics | Until you use Settings ▸ Reset progress or delete the app |
| Your settings (sound, music, vibration) and which tutorial tips you have seen | To remember your choices | Until you delete the app |
| Your hint balance, your "No Ads" status, and a reference for each purchase or reward already credited | So purchases and rewards are credited exactly once, and "No Ads" survives a progress reset | Until you delete the app (Reset progress keeps these on purpose) |
| Ad timing counters: levels since the last ad, ads shown today, number of play sessions, install date, and when a hint pack's ad-free week ends | To space out ads (none in your first session and none before level 16) and to respect your ad-free time | Until you delete the app |
| Your age group: "child" or "adult" | To choose the right ad settings (see section 6) | Until you delete the app |
| A random install number and a list of game events (for example session start, level played, purchase made, ad shown, and error messages) | Kept for possible future game analytics. Today this list never leaves your device. | The newest 500 events are kept; the rest are deleted automatically. All of it is removed when you delete the app |
| Whether the game has already asked you to rate it | So we ask at most once | Until you delete the app |
If we ever start sending game analytics to ourselves, we will update this policy first and ask for your permission in the game before anything is sent.
Sharing a Daily Puzzle result copies a short text (puzzle number, time, streak) to your clipboard. Nothing is sent anywhere unless you paste it yourself.
3. What our advertising partners collect
Jigsy contains software (SDKs) from these companies. They collect information directly from your device when ads are requested, shown or tapped. They use it under their own privacy policies, as independent controllers.
| Partner | What it does in Jigsy | Its privacy policy |
|---|---|---|
| Unity Technologies (Unity LevelPlay and ironSource Ads) | Picks which ad network fills each ad slot, and serves ads itself | https://unity.com/legal/game-player-and-app-user-privacy-policy |
| Google (AdMob, Google Mobile Ads SDK, User Messaging Platform) | Serves ads, and shows the consent message in the EU, the UK and Switzerland | https://policies.google.com/privacy and https://policies.google.com/technologies/partner-sites |
According to these partners' disclosures, their SDKs collect:
- Device identifiers:
- the advertising ID: on iPhone and iPad only if you allow tracking; on Android unless you delete it in your device settings;
- identifiers limited to this app or to its developer.
- Your IP address and the approximate location derived from it (country or city level, not your precise location).
- Device and app information: device model, operating system and version, language, network type, and the app's name and version.
- Ad activity: which ads were requested, shown, tapped or watched to the end, and whether a reward was earned.
- Diagnostics: crash and performance data from their SDKs.
- Your privacy choices: your consent answer and your child or adult setting.
They use this to:
- show ads and limit how often you see the same ad;
- measure ads and count which ads lead to installs (on iPhone and iPad this includes Apple's SKAdNetwork);
- detect fraud and invalid traffic;
- only if you allow it, personalise ads based on your interests.
On Android versions that support them, the SDKs can also use Android's privacy-preserving advertising features (Topics and attribution).
The game engine. Jigsy is built with the Unity engine. With the engine's hardware statistics setting turned on, Unity receives basic technical information about the device (for example model, operating system and graphics hardware) to improve the engine, under Unity's privacy policy linked above.
Rewarded ads are always your choice. They appear only when you tap a button to watch one, for a hint, a peek at the finished picture or a streak repair.
We do not sell your personal data for money. Personalised ads, when you allow them, involve these partners using your device's data across apps. Some US state laws call this "sharing" or "targeted advertising". Section 5 explains how to turn it off.
4. Purchases
On iPhone and iPad you can buy No Ads and hint packs. Apple processes the payment under its own privacy policy (https://www.apple.com/legal/privacy/). We never see your name, Apple Account or payment details. The game only receives confirmation of which product you bought, plus a transaction reference, and it keeps them on your device (section 2).
On Android you can buy the same items through Google Play. Google processes the payment under its own privacy policy (https://policies.google.com/privacy). We never see your name, Google Account or payment details. The game only receives confirmation of which product you bought, plus an order reference, and it keeps them on your device (section 2).
No Ads stops ads between levels and after the Daily Puzzle for good. A hint pack also stops them for 7 days. Rewarded ads stay available if you want them.
5. Your choices
- Consent message (EU, UK and Switzerland): before any ad loads, the game shows Google's consent message. You can accept or refuse personalised ads and related data use. If you refuse, ads are not personalised. To change your choice, go to Settings ▸ Privacy choices (shown wherever the consent message applies).
- Tracking on iPhone and iPad: adults are asked once whether Jigsy may track them. You can change this any time in iOS Settings ▸ Privacy & Security ▸ Tracking. If you say no, the advertising ID is not shared.
- Android: you can delete or reset your advertising ID in your device's Settings ▸ Privacy ▸ Ads (the exact menu depends on your device).
- US residents: the device settings above turn off targeted advertising from Jigsy. You can also email us and we will help.
- Partner tools: you can manage how Google personalises ads at https://myadcenter.google.com. Unity's policy explains how to make requests to Unity.
- Delete everything on your device: delete the app. Settings ▸ Reset progress clears puzzle progress only.
6. Children
After your first two puzzles, Jigsy asks "What year were you born?" and links to this policy. No ad is requested before you answer. The question is neutral: it starts at the current year and does not hint at an answer. We store only the result, "child" or "adult", never the year. Because only the year is asked, anyone who might still be 12 is treated as a child.
For a player in the child group:
- we tell Unity and Google to treat the player as a child (child-directed and "under the age of consent" settings);
- ads are not personalised: only ads based on the game itself (contextual ads) can appear;
- the game never shows the tracking request, and asks the ad partners not to use the advertising ID.
We do not knowingly collect personal information from children, and we hold none on any server. The ad partners still receive the technical information needed to deliver a contextual ad (section 3), under their child-directed rules.
Parents or guardians can contact us with any question. Deleting the app removes everything the game saved on the device. To ask an ad partner about data it holds, use the partner's links in section 3, or write to us and we will help.
7. Why we may use your data (legal bases in the EU, the UK and Türkiye)
| Purpose | Data | Legal basis |
|---|---|---|
| Running the game and saving your progress on your device | Section 2 | Needed to provide the game you asked for |
| Personalised ads | Section 3 | Your consent (you can withdraw it at any time; this does not affect earlier use) |
| Non-personalised ads, limiting ad repeats, measurement and fraud prevention | Section 3 | Our legitimate interest in keeping Jigsy free to play through ads, balanced against your rights. You can object (section 9) |
| Asking your year of birth and applying child-safe ad settings | Age group (section 2) | To protect children and meet our legal duties toward them |
| Answering your emails and requests | What you send us | Our legitimate interest in answering you, and our legal duties when you exercise your rights |
We do not make decisions about you by automated means that have legal or similarly significant effects. The ad partners choose which ad to show automatically.
8. International transfers
Unity and Google process ad data in the United States and other countries. According to their policies, they rely on recognised safeguards for transfers out of the EU, the UK and Switzerland, such as the European Commission's Standard Contractual Clauses and, where they are certified, the EU–US Data Privacy Framework. Details are in the policies linked in section 3.
9. Your rights
Depending on where you live, you can:
- access the personal data we hold about you and get a copy;
- correct it;
- delete it;
- restrict our use of it;
- object to our use based on legitimate interests, including ad measurement;
- withdraw consent at any time;
- port it to another service where this applies;
- in many US states, opt out of targeted advertising and of "sale" or "sharing" (section 5 explains how), appeal if we refuse a request, and not be treated differently for using your rights;
- in Türkiye, learn whether your data is processed, why, and who receives it, and ask for correction, deletion and compensation for unlawful processing, under the Turkish Personal Data Protection Law (KVKK).
How to ask: email tcolpan@20wellsgames.com. Requests are free. We answer within one month, and we may ask for information to confirm a request is genuine.
Please note that we keep no personal data about you on any server. Everything the game saves stays on your device, and you can delete it yourself (section 5). For data held by Unity or Google, use their tools in sections 3 and 5, or ask us and we will pass your request on.
Complaints: you can complain to the data protection authority where you live or work. In the EU, that is your national authority. In the UK, the Information Commissioner's Office (https://ico.org.uk). In Türkiye, the Personal Data Protection Authority (KVKK, https://www.kvkk.gov.tr). We would like the chance to sort it out first, so please contact us.
10. How long data is kept
- On your device: as listed in section 2, until you reset progress or delete the app.
- Ad partners: under their own retention rules (section 3).
- Your emails to us: until your request is resolved, and then for up to 12 months.
11. Security
The game keeps its data in the app's private storage on your device, which other apps cannot read. Ad SDKs communicate over encrypted (HTTPS) connections by default. No method of storage or transmission is 100% secure, so we cannot guarantee absolute security.
12. Changes to this policy
When we change this policy, we update the "Last updated" date above and keep previous versions available on request. If a change is significant, for example if the game starts sending data to us, we will tell you in the game before the change applies, and ask for your consent where needed.
13. Contact
20 Wells Games · Istanbul, Türkiye · tcolpan@20wellsgames.com